Question 1

Where are we located?

Accepted Answer

The Local Fan is online merchandise store (www.thelocalfan.com), running 24/7.

Question 2

What is the Local Fan?

Accepted Answer

The Local Fan brings modern, spirit designs, merchandise and gear to local schools in Parker County, Texas. Currently we only serve Springtown ISD, but our goal is to add schools in the future. Sign up for our Rally Roundup to stay in the loop of when new goods and schools are added!

Question 3

How do I cancel my order?

Accepted Answer

Order cannot be cancelled once it's placed. Payment is processed automatically once your order is placed. 
 
If there are any issues with the order, like manufacturing error, printing issues and such a replacement order will be set up free of charge. Please send your name, order number and photographic evidence to chelsea@thelocalfan.com

Question 4

Refunds

Accepted Answer

We do not provide refunds currently, but if your order isn't to your satisfaction store credit may be issued. Check out more on our shipping and return policies here. https://www.thelocalfan.com/shipping-returns

Question 5

Store Credit

Accepted Answer

If you are not happy with your order or something has happened with the delivery or quality of the product we ask you to email chelsea@thelocalfan.com with your full name, order number and photos of the issue. Please allow 48 hours before you receive a response.

Check out further info on our shipping and return policies here. https://www.thelocalfan.com/shipping-returns

Question 6

Exchange Items

Accepted Answer

If you ordered an item and it was not the proper fit you can exchange it for the proper size. A shipping and handling fee will be applied. This excludes sale items, sale items are final.

Question 7

When will my order ship?

Accepted Answer

Almost all orders are shipped within 2-7 business days from the order submission date. If you do not receive you order within 7 days contact chelsea@thelocalfan.com

Question 8

Custom Orders

Accepted Answer

If you have an idea for a tshirt design for your club or group fill out our request form. If you are part of a team or group and you would like to a custom design contact chelsea@thelocalfan.com for more.

Question 9

How do I contact The Local Fan?

Accepted Answer

Email us anytime at chelsea@thelocalfan.com! We try our best to respond as quickly as possible, but please allow 1-2 business days for a response. Our customer service hours are from M-F, 8-5 p.m.

Question 10

Do you have an email list?

Accepted Answer

Yes! Please sign up through our website www.thelocalfan.com to be the first to be notified about new merch, news, discounts and more.

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