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FAQ
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RefundsWe do not provide refunds currently, but if your order isn't to your satisfaction store credit may be issued. Check out more on our shipping and return policies here. https://www.thelocalfan.com/shipping-returns
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Custom OrdersIf you have an idea for a tshirt design for your club or group fill out our request form. If you are part of a team or group and you would like to a custom design contact chelsea@thelocalfan.com for more.
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How do I contact The Local Fan?Email us anytime at chelsea@thelocalfan.com! We try our best to respond as quickly as possible, but please allow 1-2 business days for a response. Our customer service hours are from M-F, 8-5 p.m.
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Store CreditIf you are not happy with your order or something has happened with the delivery or quality of the product we ask you to email chelsea@thelocalfan.com with your full name, order number and photos of the issue. Please allow 48 hours before you receive a response. Check out further info on our shipping and return policies here. https://www.thelocalfan.com/shipping-returns
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What is the Local Fan?The Local Fan brings modern, spirit designs, merchandise and gear to local schools in Parker County, Texas. Currently we only serve Springtown ISD, but our goal is to add schools in the future. Sign up for our Rally Roundup to stay in the loop of when new goods and schools are added!
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How do I cancel my order?Order cannot be cancelled once it's placed. Payment is processed automatically once your order is placed. If there are any issues with the order, like manufacturing error, printing issues and such a replacement order will be set up free of charge. Please send your name, order number and photographic evidence to chelsea@thelocalfan.com
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Exchange ItemsIf you ordered an item and it was not the proper fit you can exchange it for the proper size. A shipping and handling fee will be applied. This excludes sale items, sale items are final.
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When will my order ship?Almost all orders are shipped within 2-7 business days from the order submission date. If you do not receive you order within 7 days contact chelsea@thelocalfan.com
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Do you have an email list?Yes! Please sign up through our website www.thelocalfan.com to be the first to be notified about new merch, news, discounts and more.
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Where are we located?The Local Fan is online merchandise store (www.thelocalfan.com), running 24/7.
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